Money Back Guarantee

If you are unsatisfied with your Pronet Hosting service for any reason, we will gladly refund your account. The thirty (30) day money back guarantee starts from the date of the purchase as reflected on your receipt/invoice.

The money back guarantee does NOT apply to domain registrations, setup fees, or to products combined in one accounts (domain name and hosting), it ONLY applies to hosting packages. Domain names are like property, once we have registered them for you, we can not undo the registration hence we cant offer a refund for them, this also applies to names registered incorrectly as a result of your having made a mistake during the sign-up process. Please make sure you check the name you have filled in before you proceed to make payment. If you received a domain name for free with your hosting package, and cancel your account, a $10.95 fee will be applied to compensate for the price of the domain name registration. If you would like to read the entire money back guarantee, please see the terms of service.

In order to qualify for the money back guarantee, you must submit your request within the initial thirty (30) days of your account to our support staff.